Frequently Asked Questions
Everything you need to know about your Platinum Karaoke experience.
How do I update the song library on my Platinum Karaoke player?
You can update your song library by purchasing the latest Volume SD card or DVD from our website, or by using the Platinum Link app for supported digital models.
What is the standard warranty period for Platinum Karaoke products?
All our karaoke players come with a one-year service warranty and a six-month warranty on parts and accessories from the date of purchase.
Do you offer international shipping for overseas customers?
Yes, we ship our products worldwide. Shipping rates and delivery times vary based on your location and will be calculated during the checkout process.
Can I connect my Platinum Karaoke system to a smart TV?
Absolutely. Most of our models feature HDMI output for high-definition video and audio connection to smart TVs, as well as RCA outputs for traditional setups.
What payment methods do you accept for online orders?
We accept all major credit cards, PayPal, and various digital wallets. In specific regions, we also offer Cash on Delivery (COD) for added convenience.
What should I do if my microphone is not producing sound?
First, ensure the microphone is switched on and the volume knob on the player is turned up. If using wireless mics, check the batteries and ensure the receiver is properly synced.